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Tag: global recall


Insult to Injury: 2016 finishes on a positive note in auto space despite setting recall record

Stericycle ExpertSOLUTIONS recently released the figures from its final Recall Index of 2016, which showed auto recalls and notifications in Europe dropped 7% over the previous quarter. Despite this decline, Q4 2016 figures were still higher than any quarter from 2013 to 2015 and further added to what was already a record year for auto recalls. The total number of automotive recall events in 2016 was 415, a jump of 76% over auto recalls in 2015, and the highest number ever recorded since the RAPEX rapid alert system began.

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Incorporating Recall Resolutions into Your 2017 Goals

Every year, business leaders set ambitious goals for their organisations. They seek to innovate, to improve awareness, to increase customer satisfaction and retention, and ultimately, to grow and expand their companies. But in the rush to pursue these resolutions, many leaders may overlook some important opportunities – or worse, run into pitfalls that could lead to additional challenges down the road.

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Global Recalls: A Tale of Two Companies

In an increasingly global marketplace, more and more recalls are global as well. Companies that encounter a safety issue may find a number of global complexities at play. Notification, transportation, disposal and reporting requirements can vary drastically across borders. In many cases, a recall may not even be mandatory in certain markets. Recently, two companies found themselves facing this situation. Their approaches were very different – and so were the consequences.

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Top 4 Signs Recall Fatigue is Affecting Your Response Rates

One of the greatest challenges for any company facing a recall is combating recall fatigue – when consumers are so inundated with recall news that they tune out individual issues that may affect them. That can have serious consequences for both people and brands. If dangerous products remain in consumers’ homes or on the road, it could result in additional injuries or illnesses – and additional harm to brands. When response rates are too low, regulators may require a recall reissue, unnecessarily extending the life of the recall.

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Q2 2016 Recall & Notification Index Shows Trends Across Industries

Recalls in the second quarter of the year were consistent with recent trends, according to the Q2 2016 European Recall & Notification Index recently released by Stericycle ExpertSOLUTIONS. In the automotive industry, Q2 saw another increase in recalls and notifications, surpassing the record set in the previous quarter. Injuries were by far the most common hazard, and air bag issues were the most common cause of passenger vehicle recalls.

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