Many supply chain partners lack an effective method of removing affected products from shelves and consumers’ homes. In some cases, entire product lines may be pulled from store shelves out of an abundance of caution – significantly, and unnecessarily, raising the manufacturer’s recall costs. Worse yet, those who fail to respond to a recall in a timely manner put consumer safety and loyalty at risk, potentially damaging a manufacturer’s brand and bottom line. In today’s complex market, it is more important than ever for companies to have a partner with end-to-end supply chain solutions.
Stericycle Expert Solutions’ retail quality assurance teams help contain these risks. With more than 18,000 experienced global field force representatives, we are able to visit manufacturers’ high-volume retailers and supply chain partners to physically sort affected product. In-person effectiveness checks at smaller volume stores and distribution centers throughout the world help ensure recalled products – and only recalled products – are off the shelves.
Stericycle Expert Solutions can also work directly with supply chain partners to identify and isolate all affected product – helping to ensure it is never inadvertently combined with non-affected saleable product. Our capacity and attention to detail support secure chain of custody and return integrity throughout the entire process– from shelf-stable, to refrigerated and frozen or even hazardous products.
This same capacity applies to individual customers. Our experienced representatives can retrieve affected product on a case-by-case basis, providing a remedy or offering a secure chain of custody from the customer’s front door to the product’s eventual destruction.
Each step of the process is documented and managed in a way that maintains regulatory compliance – proactively protecting manufacturers’ consumers and brands.