Recalls are complex and have serious consequences if mishandled. The initiation of a recall is no time for an introduction to the many logistical and compliance challenges at play. Numerous supply chain partners and some regulators now require manufacturers to have a recall plan in place. Now is the time to prepare and practice your response.
Our customised recall plans pull from proven best practices we have developed handling approximately 5,000 recall events around the world. Each plan is tailored to your size, geography, industry and regulatory environment. We identify key team members and functions, prepare you for all likely contingencies and address any gaps that might hinder optimal performance.
We walk our clients through every step in the recall process, including notification, retrieval, processing and reporting. We ensure your efforts will be documented and in compliance with all applicable regulations. And we help you optimise your recall plan in ways that limit costs, liabilities and damage to your hard-earned reputation and market share.
Then, we conduct mock recalls to familiarise your team with the tasks involved, validate your written plan and pinpoint specific areas for improvement. Our simulations mirror real-world situations, leaving nothing to chance should even the most remote possibilities come to fruition.
As best practices evolve, our team ensures your team stays up-to-date with the latest trends, developments, strategies and techniques that demand changes to your recall approach. As regulations change, we help clients ensure complete compliance with multiple governing bodies, including:
• The European Commission
• Trading Standards Institute (TSI)
• Driver & Vehicle Standards Agency (DVSA)
• German Federal Motor Transport Authority (KBA)
• Dutch Vehicle Authority (RDW)
• Medicines and Healthcare products Regulatory Agency (MHRA)
• Numerous local and international regulators