Carefully monitoring and measuring customer satisfaction is absolutely vital to maintaining a consistently excellent standard across an entire network.
Our tailored customer communications help identify opportunities for improvement within a network and flag dissatisfied customers at the earliest stages. Complaints can be difficult to handle, but they are an opportunity to enhance the customer’s journey and transform unhappy customers into brand advocates. Showing customers a commitment to growth and improvement based on their feedback, sends them the invaluable message that their needs are understood.
With years of extensive Customer Service Index (CSI) experience working with major automotive brands, Stericycle ExpertSOLUTIONS' processes are constantly evolving ahead of changing consumer behaviour and industry developments. Customers benefit from a single point of seamless contact, while brands benefit from insightful and actionable feedback.
Bespoke multichannel services reach a much wider spectrum of customers while achieving the highest response rates. With an understanding of how such data can influence customer retention and brand loyalty, Stericycle identifies the key drivers for customer satisfaction.
Our expert teams utilise data from multiple sources to highlight and map opportunity in every area, further driving business potential and customer advocacy, even for future customers and those previously thought lost.