Enhance medical customer care
Use our expertise to access new pharmaceutical & medical product market areas and advance the quality of your customer care.
See how we enhance call centre operations for medical organisations.
Redefine what's possible for your customer experience - and success metrics - with our inbound call centre. We can provide a seamless service.
Deep immersion in your brand
We train our call agents to understand your pharmaceutical brand and product intrinsically, responding to customers as you would yourself. From visiting manufacturing sites to studying your company heritage, our agents have career-driven goals to represent your brand authentically.
We also provide a dedicated account manager who focuses on your business objectives and opportunities.
Consistently high quality service
Our unique mix of people and technology help pharmaceutical and medical product businesses gain the flexibility of home workers with the quality of an in-house solution.
Collectively, our contact agents speak dozens of languages to represent brands consistently across countries and cultures. While interactive voice response (IVR) and automatic call distributor (ACD) technologies enable them to respond to calls quickly and effectively. And to help you ensure crucial data is relayed successfully. we can implement transaction models that enhance and refine your service.
Solution designed uniquely around you
Achieving your pharmaceutical call centre objectives, such as increasing customer loyalty, is paramount for us - even as these requirements change over time.
By taking a consultative, partnership approach we continually learn about your business, culture and operations. This approach allows us to adjust and streamline our processes, and add further omni-channel and outbound services when you need them.
As your call centre partner we can help provide innovative solutions and Business Analytics to drive growth and future-proof your contact centre.
We have the people, technology and experience to act decisively during crisis situations.
Trained for excellent customer experiences
According to NICE Global Customer Experience, while 88% of businesses believe they deliver ‘excellent’ customer experience only 8% of customers agree.
Our highly trained contact agents can provide excellent customer experiences for your business. From visiting manufacturing sites to studying your company heritage, they have career-driven goals to represent your brand authentically.
By understanding your brand, product and consumers intrinsically, our contact agents speak to new audiences as you would yourself.
Multi-lingual and multi-channel engagements
We use a fully integrated and highly customisable contact centre platform to deliver high quality, consistent home worker solutions for our clients.
Our product call services can help increase engagement without compromising on your brand values through:
- Outbound calls and email
- Multi-lingual call agents
By speaking to prospective customers in their preferred language, our agents could help your brand to engage with new audiences and build lasting relationships.
Secure and compliant prospect data processing
Rest assured that our call recording and customer data storage and processing is carried out in complete compliance with GDPR. Whether for inbound and outbound call centre services, we can help enhance communication effectiveness for your brand.
With decades of recall communications experience in global industries such as automotive, food, consumer goods and pharmaceuticals, we are also aware of specific industry requirements in these areas.
Partnering with your brand
We take a consultative approach when planning product call services with our clients and seek to:
- Pair you with highly trained and career-driven agents
- Assign agents with the language skills you require
- Provide a personal experience for customers
- Deliver a unified, streamlined engagement with your brand
- Increase revenue and reduce costs
Transform how your organisation engages with customers across channels.
Excellent people for omni-channel success
Whether your business needs live chat support, social media engagement or simple email handling, you will also need people who know how to deliver excellent customer experiences.
Stericycle Expert Solutions invest in the personal development of our call agents to provide this excellence. By helping them to create long and fulfilling careers, they are driven to improve on the services we offer our clients. This enthusiasm and dedication is felt in whichever channels they use to engage customers.
Bespoke mix of technology partners
Our core inbound call centre operations - and experience in implementing transactional models - help us ensure we never lose track of the personal connection essential for excellent customer experience. From this state-of-the art contact centre platform, we can integrate with technology partners to manage the communication channels you require.
By taking a consultative and supplier-agnostic approach, we can help you define and execute the omni-channel mix most relevant for your pharmaceutical & medical product customers.
Seamless integration with Stericycle services
Many clients engage Stericycle Expert Solutions to plan and execute product recalls, and to retain their valued customers.
Access our considerable experience serving the pharmaceutical & medical product industries to:
- Set up toll-free recall numbers and microsites
- Manage active recall and clean-up
- Measure exposure and help protect brand value
- Retain customers and clients with direct marketing solutions
- Comply with regulations
Contact us and enhance customer care
We’re here to help you with all aspects of medical customer care. Protect your business and brand with our integrated solutions.CONTACT US