Recall Medical Products

Bring our experience in single-source global pharmaceutical and medical device product recall management into your organisation.

Recall services tailored to your situation

We offer a suite of medical product recall and consulting solutions, with the ability to manage all aspects of a fast, compliant recall. Our extensive regulatory knowledge can help prevent repercussions, even across national borders.

See how we protect brands before, during and after a medical device or pharmaceutical recall.

Our medical product recall consulting gives businesses the tools and certainty to act decisively when a medical device or pharmaceutical recall is required.

Prepare for medical recall with 4Sight

Make sure your organisation has the right experience, people and plan in place.

We identify key team members and functions to prepare you for all likely contingencies and close performance gaps.

Whether you produce pharmaceuticals or medical devices, our recall consulting helps protect your brand and avoid fines.

Expect the unexpected and plan ahead

Despite intensive product testing procedures, recalls are often unavoidable. Plan ahead to avoid damage to your reputation, client relationships and bottom line.

Ensure that contingency plans are effective before an issue arises. Test your organisation, people and procedures with a thorough mock recall to assess decision making, logistics and response process effectiveness.

Implement strategy and act fast

Communication is key. Notify consumers across multiple channels to increase engagement. Provide a single, controlled source of information online. Ensure that customer data remains confidential. Trace deliveries directly and record safety alert procedures.

Robust recall and contingency plans allow you to manage a recall event effectively. Locate recalled products quickly for effective removal. Mitigate financial and legal risk, maintain client relationships and avoid irreparable brand damage.

Customised 4Sight programmes

We tailor our 4Sight services to suit your organisation size, territories, pharmaceutical and medical device market and regulatory requirements. Service options include:

  • Service Level Agreement for swift, global recall response
  • Direct access to our 24/7 recall hotline
  • GAP analysis of existing recall operating procedures
  • Specialist legal advice
  • Onsite mock recall support up to 1.5 days, with up to 24 hours of expert services
  • Contact centre setup for IVR, call routing, agent recruitment and training, with toll free numbers held for 2 years
  • Recall microsite and landing page development
  • Direct links with your regulatory body

Communicate your medical product recall effectively to reduce risk and show regulators that you protect your customers.

Take positive action fast

News of a recall spreads rapidly across the internet and social media. By handling pharmaceutical and medical device product recall notices with tact and speed, we can help your brand emerge stronger.

Take positive decisive action and show all customers, not just those affected, that your brand is open, honest and caring.

Contact centre and messaging support

We can provide:

  • Field Actions, Corrective Actions and Field Safety Notices
  • Custom 24/7 toll-free helpline
  • Multi-lingual agents with a consistent message
  • A single source of contact to keep customers safe
  • Multi-channel notifications within 24 hours
  • Positive customer experiences for brand loyalty

Ensure customer data compliance

Our contact centre and databases are fully GDPR-compliant in terms of our customer data storage and processing.

By ensuring that our contact centre processes are fully-documented, we can help your organisation demonstrate this data compliance for your quality reporting.

Consistent 24/7 communication

Lines of communication must be open at all times. Messaging must be clear, consistent and demonstrate concern.

Those that engage an experienced partner ensure all the bases are covered. Those that don’t could amplify the risks. And when it comes to a product recall, every second counts.

We can provide hands-on support for your pharmaceutical or medical product recall, to rapidly retrieve affected products and prepare them for recorded disposal.

Safe and efficient retrieval

We help you make intelligent use of data to retrieve pharmaceutical and medical device products safely and efficiently.

Our extensive experience working in pharmaceutical sectors, and throughout Europe, means we can advise on the best course of action and carry it out for you. This helps you to protect your brand and limit costs, as well as collaborate with regulators.

Data-based approach

Gain access to vast pharmaceutical distribution lists to reach retailers, pharmacies, medical providers and, most importantly, patients.

Our industry-leading planning and implementation process, combined with proven tools and expertise, help us enhance the speed and effectiveness of pharmaceutical recall notifications

Unfortunately, many manufacturers have gaps in their distribution networks, which further slow their recall response. Any delay to recall increases the risk to patients’ health and to the medical organisation’s reputation.

Over the counter and prescription drug retrieval

Stericycle Expert Solutions have managed recalls and withdrawals for 17 of the top 20 pharmaceutical companies, mobilising up to 18,000 global field force representatives.

Isolate and remove affected products from shelves with the speed and accuracy required by complex regulatory guidelines. We offer critical drug recall services including on-site product effectiveness checks, notification services, product processing, secure storage facilities and government-mandated preparedness planning.

Use our central data repository to coordinate and track notification, response, product retrieval, storage and product disposition. We help manufacturers to provide timely and accurate compliance reporting to regulatory agencies.

Medical device correction and retrieval

Ensure that potentially harmful devices are rapidly repaired or removed from hospitals, physician offices and patients’ homes.

We provide medical device manufacturers with a single source of tailored, scalable solutions. These include on-site correction, software update installation, retrieval for disposition and manufacturer returns for testing. Following retrieval we also offer on-site audits to verify that medical devices were removed or repaired properly.

Our global team of field representatives are ready to mobilise within 24 hours - providing the experience, proven practices and collaborative processes needed for an effective and compliant recall.

Our care and attention to detail can show regulators that a medical device or pharmaceutical product recall has been conducted and reported correctly.

Document and audit product recalls

Handle pharmaceutical and medical device product recalls with rigour, as well as haste, and report confidently to regulators.

We document each step of a recall to help ensure regulatory reporting and compliance.

We can also quality audit specific products and competing brands in retail, wholesale and non-traditional outlets.

Prove recall effectiveness to regulators

Manufacturers are not only responsible for the problems that lead to a recall, but for the effectiveness of the recall itself.

Countless data points must be captured, organised and reported in order to provide the most complete liability protection.

Our proprietary product recall technology simplifies this process. We can track these details to mitigate risk, protect against fines and lawsuits, and accelerate your recall resolution.

Processing and disposal

Thanks to our decades of experience in product recall, we can often suggest creative alternatives to disposal. This may be as simple as recycling materials or identifying sustainable solutions to reduce environmental impact.

And you can be assured that we will dispose of all waste securely in a controlled environment that accounts for each and every affected product retrieved. We ensure that affected product never makes it back to the supply chain and can provide witnessed destruction whenever required – whether by your company or by regulators.

Regulatory expertise

Over the course of thousands of successful recalls, we have developed expertise and effective working relationships with the regulators keeping a watchful eye on your industry.

We work directly with agencies including:

  • The European Commission
  • Trading Standards Institute (TSI)
  • Medicines and Healthcare products Regulatory Agency (MHRA)
  • Local and international regulators

Contact us and protect your brand

We’re here to help you with all aspects of medical product recall. Protect your business and brand with our integrated solutions.


Recall Insights Hub

Your gateway to global data and insights

Access the latest product recall trends, recall data visualisations and industry spotlights. We have over a decade of EMEA data in key sectors. Inform how you protect your brand and business integrity.


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