Recall services tailored to your market
Make informed recall decisions with cost/brand perception insights. Consolidate customer data, minimise contact centre disruption and retrieve products safely across territories to satisfy regulators.
See how we protect brands before, during and after a consumer product recall.
Our consumer product recall consulting gives businesses the tools and certainty to act decisively when a consumer recall is required.
Prepare for consumer product recall with 4Sight
Make sure your organisation has the right experience, people and plan in place.
We identify key team members and functions to prepare you for all likely contingencies and close performance gaps.
Whether you produce toys, textiles or electronics, our consumer recall consulting helps protect your brand and avoid fines.
Expect the unexpected and plan ahead
Despite intensive product testing procedures, recalls are often unavoidable. Plan ahead to avoid damage to your reputation, customer loyalty and bottom line.
Ensure that contingency plans are effective before an issue arises. Test your organisation, people and procedures with a thorough mock recall to assess decision making, logistics and response process effectiveness.
Implement strategy and act fast
Communication is key. Notify consumers across multiple channels to increase engagement. Provide a single, controlled source of information online. Ensure that customer data remains confidential. Trace deliveries directly and record safety alert procedures.
Robust recall and contingency plans allow you to manage a recall event effectively. Locate recalled products quickly for effective removal. Mitigate financial and legal risk, increase customer loyalty and avoid irreparable brand damage.
Customised 4Sight programmes
We tailor our 4Sight services to suit your company size, territories, consumer market and regulatory requirements. Service options include:
- Service Level Agreement for swift, global recall response
- Direct access to our 24/7 recall hotline
- GAP analysis of existing recall operating procedures
- Specialist legal advice
- Onsite mock recall support up to 1.5 days, with up to 24 hours of expert services
- Contact centre setup for IVR, call routing, agent recruitment and training, with toll free numbers held for 2 years
- Recall microsite and landing page development
- Direct links with your regulatory body
Communicate your consumer product recall effectively to reduce risk and show regulators that you protect your customers.
Take positive action fast
News of a recall spreads rapidly across the internet and social media. By handling consumer product recall notices with tact and speed, we can help your brand emerge stronger.
Take positive decisive action and show all customers, not just those affected, that your brand is open, honest and caring.
Contact centre and messaging support
We can provide:
- Multi-channel notifications within 24 hours
- Custom 24/7 toll-free helpline
- Multi-lingual agents with a consistent message
- A single source of contact to keep customers safe
- Positive customer experiences for brand loyalty
Ensure customer data compliance
Our contact centre and databases are fully GDPR compliant in terms of our customer data storage and processing.
By ensuring that our contact centre processes are fully-documented, we can help your business demonstrate this data compliance for your quality reporting.
Consistent 24/7 communication
Lines of communication must be open at all times. Messaging must be clear, consistent and demonstrate concern.
Those that engage an experienced partner ensure all the bases are covered. Those that don’t could amplify the risks. And when it comes to a product recall, every second counts.
We can provide hands-on support for your consumer product recall, to bring affected products back for recorded disposal.
Safe and efficient retrieval
We help you make intelligent use of data to retrieve consumer products safely and efficiently. For toys, fashion, electronics - or any consumer market.
Our experience working across consumer industries, and throughout Europe, means we can advise on the best course of action and carry it out for you. This helps you to protect your brand and bottom line as well as collaborate with regulators.
Ensure that non-affected products remain on sale. While retailers are adept at removing affected products from warehouses, stock rooms and shelves, there is a risk that unaffected products may also be taken from sale.
We can mobilise up to 18,000 global field force representatives to isolate and remove affected products from the supply chain, and to ensure that your unaffected products remain available.
Retrieval for manufacturers
Identify potential product defects before a consumer product recall occurs to reduce the risk of brand damage and regulatory fines. We bring unsurpassed experience and proprietary technologies to successfully manage and resolve any product recall.
Our experienced global field team acts as an extension of your brand. We can mobilise within 24 hours when a customer complaint warrants the removal of a product from a consumer’s home. And we can quickly initiating quality testing.
Retrieval for retailers
Retailers can be subject to a penalty if they are not notified of a recall and the product remains on their shelves. We can help you to ensure speed, accuracy and quality control elements for successful product retrievals.
Our highly skilled, global field team helps retailers control inventory and mitigate risks, protect consumers and satisfy regulatory requirements. Stericycle Expert Solutions quality audits can confirm that a facility meets internal quality standards and provides the optimal customer experience.
Our care and attention to detail can show regulators that a consumer product recall has been conducted and reported correctly.
Document and audit product recalls
Handle consumer and retail product recalls with rigour, as well as haste, and report confidently to regulators.
We document each step of a recall to help ensure regulatory reporting and compliance. We can also quality audit specific products and competing brands in retail, wholesale and non-traditional outlets.
Prove recall effectiveness to regulators
Manufacturers are not only responsible for the problems that lead to a recall, but for the effectiveness of the recall itself.
Countless data points must be captured, organised and reported in order to provide the most complete liability protection.
Our proprietary product recall technology simplifies this process. We can track these details to mitigate risk, protect against fines and lawsuits, and accelerate your recall resolution.
Processing and disposal
Thanks to our decades of experience in product recall, we can often suggest creative alternatives to disposal. This may be as simple as recycling materials or identifying sustainable solutions to reduce environmental impact.
And you can be assured that we will dispose of all waste securely in a controlled environment that accounts for each and every affected product retrieved. We ensure that affected product never makes it back to the supply chain and can provide witnessed destruction whenever required – whether by your company or by regulators.
Over the course of thousands of successful recalls, we have developed expertise and effective working relationships with the regulators keeping a watchful eye on your industry.
We work directly with agencies including:
- The European Commission
- Office for Product Safety and Standards (OPSS)
- Trading Standards Institute (TSI)
- Local and international regulators
Contact us and protect your brand
We’re here to help you with all aspects of consumer product recall. Protect your business and brand with our integrated solutions.CONTACT US
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Access the latest product recall trends, recall data visualisations and industry spotlights. We have over a decade of EMEA data in key sectors. Inform how you protect your brand and business integrity.REGISTER/LOGIN