Recall services tailored to your needs
Our rapid customer data cleanse and multichannel outreach services can revitalise underperforming campaigns. We can assist with specific tasks to remove 100% of parts, including airbags, from market to satisfy regulators.
See how we protect brands before, during and after an automotive recall.
Our automotive recall consulting gives businesses the tools to act decisively when an automotive product recall is required.
Prepare for automotive recall with 4Sight
Make sure your organisation has the right experience, people and plan in place.
We identify key team members and functions to prepare you for all likely contingencies and close performance gaps.
Whether you produce cars, motorbikes, commercial vehicles or vehicle components, our automotive recall consulting helps protect your brand and avoid fines.
Expect the unexpected and plan ahead
Despite intensive product testing procedures, recalls are often unavoidable. Plan ahead to avoid damage to your reputation, customer loyalty and bottom line.
Ensure that contingency plans are effective before an issue arises. Test your organisation, people and procedures with a thorough mock recall to assess decision making, logistics and response process effectiveness.
Implement strategy and act fast
Communication is key. Notify consumers across multiple channels to increase engagement. Provide a single, controlled source of information online. Ensure that customer data remains confidential. Trace deliveries directly and record safety alert procedures.
Robust recall and contingency plans allow you to manage a recall event effectively. Locate recalled products quickly for effective removal. Mitigate financial and legal risk, increase customer loyalty and avoid irreparable brand damage.
Customised 4Sight programmes
We tailor our 4Sight services to suit your company size, territories, automotive industry and regulatory requirements. Service options include:
- Service Level Agreement for swift, global recall response
- Direct access to our 24/7 recall hotline
- GAP analysis of existing recall operating procedures
- Specialist legal advice
- Onsite mock recall support up to 1.5 days, with up to 24 hours of expert services
- Contact centre setup for IVR, call routing, agent recruitment and training, with toll free numbers held for 2 years
- Recall microsite and landing page development
- Direct links with your regulatory body
Communicate your automotive product recall effectively to reduce risk and show regulators that you protect your customers.
Take positive action fast
News of a recall spreads rapidly across the internet and social media. By handling automotive product recall notices with tact and speed, we can help your brand emerge stronger.
Take positive decisive action and show all customers, not just those affected, that your automotive brand is open, honest and caring.
Contact centre and messaging support
Contact centre and messaging support
We can provide:
- Multi-channel notifications within 24 hours
- Custom 24/7 toll-free helpline
- Multi-lingual agents with a consistent message
- A single source of contact to keep customers safe
- Positive customer experiences for brand loyalty
Ensure customer data compliance
Our contact centre and databases are fully GDPR-compliant in terms of our customer data storage and processing.
By ensuring that our contact centre processes are fully-documented, we can help your business demonstrate this data compliance for your quality reporting.
Consistent 24/7 communication
Lines of communication must be open at all times. Messaging must be clear, consistent and demonstrate concern.
Those that engage an experienced partner ensure all the bases are covered. Those that don’t could amplify the risks. And when it comes to a product recall, every second counts.
We can provide hands-on support for your automotive product recall, to bring affected products back for recorded disposal.
Safe and efficient retrieval
We help you make intelligent use of data to retrieve vehicles and parts safely and efficiently.
VOSA recognise our processes as industry best practice, so you can be assured that your customer and supply chain partner relationships will be maintained throughout the retrieval process.
Services for fleet customers
Care for fleet customers with state-of-the-art data exchange for direct communication. This includes parts analysis, allocation ordering and reporting.
We also offer monitoring tools to reduce fleet administration time, and access to our recall-reporting suite to monitor any outstanding vehicle recalls. And our Mobile Repair service can assist retailer networks during busy recalls.
Services for end customers
Ensure that you hold the right retrieval information for end customers with our database cleanse services. These also highlight change of customer address and vehicle ownership information.
We can even send custom letters to new addresses/owners if recall work is outstanding.
Finally, we can help you to provide a goodwill gifts service, where your recall could threaten valued customer loyalty.
We use data to accelerate product recall procedures and retrieve products safely.
Our teams can isolate and remove affected products from retailers, supply chains and directly from consumers. We can also confirm that only affected parts are disposed of, so that non-affected products remain in supply.
This helps you to protect your brand and bottom line as well as collaborate with regulators.
Our care and attention to detail can show regulators that an automotive product recall has been conducted and reported correctly.
Retrieval is just the start
We can help you overcome the complex logistics of automotive product recall. This includes documenting all stages of a recall to prove that hazardous materials have been handled and transported correctly. By simplifying the process of reporting to regulators you can provide confidence for your business.
For manufacturers we can speed up recall resolutions, to hit the 100% completion rates required in markets such as Germany.
Identify and remove
Stericycle Expert Solutions can help you to identify potentially hazardous products and deal with them appropriately.
Our recall teams have access to advanced tools to remove affected parts, such as airbags.
By separating hazardous from non-hazardous materials, we can help you ensure that everything is collected and transported according to regulations.
Process and dispose
Thanks to our 25 years' of experience in automotive recall, we can often suggest creative alternatives to disposal.
This may be as simple as recycling materials or identifying sustainable solutions to reduce environmental impact.
And you can be assured that we will dispose of all automotive waste securely.
Manage and report
Post event cleanup is often just as important as the retrieval itself. Particularly where local regulations are concerned.
We offer real-time online reporting tools so that manufacturers maintain visibility of the recall process and can report to their board with confidence.
Our tools enable you to document each step of automotive product retrieval for simpler regulatory reporting and compliance.
Contact us and protect your brand
We’re here to help you with all aspects of automotive product recall. Protect your business and brand with our integrated solutions.CONTACT US
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