On the 25 year anniversary of ICPHSO, much of the discussion centred around technologies most could never imagine when the organisation began in 1993. Multiple sessions explored emerging technologies – both the undeniable upsides and the potential downsides when it comes to product safety.
During a standing room only session on lithium-ion batteries, panellists discussed the ubiquitous and potentially volatile nature of the product. There was a high-level explanation of how they are produced and the various ways the product can be compromised, including exposure to dust and particles or incorrect temperature and humidity controls. Attendees heard from an investigator who looks into incidents involving products that contain these batteries. After a fire, evidentiary artefacts – components that typically survive and those that sometimes do – as well as evidentiary data, such as the purchase date and charge/discharge history, can help determine whether the issue was caused by a defective battery. Using diagnostic equipment typically reserved for medical testing, such as CT scans and X-ray equipment, investigators can determine the manufacturer of the battery itself – not just the end product. While fires and, especially in the case of e-cigarettes, personal injuries currently dominate the number of incidents reported to regulators, one panellist expressed a suspicion that shock and electrocutions will rise as these batteries continue to become more compact and powerful.
No matter the type of incidents involved, the logistics of managing a recall involving lithium-ion batteries are complex, especially when it comes to transportation. For example, specialised packaging and labels may need to be ordered – which can often take time companies don’t have. One panellist pointed out that companies, especially large ones, have a team of people with vast experience managing product recalls – but have rarely been through one involving a lithium-ion battery. Without relying on expertise, companies often experience delays, penalties, and – perhaps most costly – irreparable damage to crucial business relationships. The complexity is compounded when international recalls are involved.
The Internet of Things
Like lithium-ion batteries, the Internet of Things presents enormous benefits, but also serious risks. Cyber criminals, so-called “hacktivists,” and terrorists all threaten to exploit vulnerabilities in systems such as smart locks and other home security products, appliances, medical devices, and more. At a session on the subject, panellists emphasised that the solutions must be multi-faceted, multi-stakeholder, and global. The internet has no boundaries.
Certain cyber vulnerabilities could present a safety concern, including remote operation of products such as space heaters, a change in operation that causes unexpected operation of the device, or the ability to disable a safety feature such as a smoke detector.
The bottom line is that cybersecurity is unpredictable, which means manufacturers have a difficult time designing for it. But there are steps companies can take. For example, many companies may not be aware that malware is sometimes installed on component parts of devices, so it is crucial that companies know their suppliers.
Whether it is lithium-ion batteries, connected devices, or new technologies that haven’t even been dreamed up yet, it is crucial for companies to be prepared in advance. Developing a robust recall plan can help teams quickly answer these questions when a real-life scenario arises. They should understand the options – and limits – of connected devices in alerting consumers to recalls, installing fixes over the air, or simply shutting down and prompting consumers to take action. In another 25 years, the landscape will once again look very different – but the need for speed and effectiveness will remain.
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Our Recall Consultant Amanda Combs will speak at this week's CBI Conference on the topic of Manufacturer Reporting… https://t.co/pmYW5Ci3IH
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