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Category: Product Recall Best Practices

Oct
31

Escaping the Nightmares of Product Recall

By Stericycle Expert Solutions

  In Halloween week, for many of us the general fear factor rises with thoughts of haunted houses, creepy costumes, and scary movies. But for business leaders, none of those is anywhere near as terrifying as a product recall. And it’s no wonder. If a recall is mismanaged, it can lead to brand damage, lost market share, and legal liability. Rather than turn away, and hide behind the sofa  it is best to take a look at some of the top recall horror stories – and how to escape them.

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Oct
26

Outbreak Highlights Need for Robust Recall Strategy

Contaminated ground beef continues to cause illnesses, three weeks after it was first recalled. Products should be eaten within a couple days if refrigerated, but although the taste may be affected after a few months, it can be frozen indefinitely. That means that, unlike certain products such as the recent romaine lettuce outbreak, illnesses could continue indefinitely too. Of course, the primary concern is protecting the public, and no company wants to see its customers fall ill. It is also a concern from a business perspective.

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Oct
23

Product Recall Management: Expectations vs. Reality

By Stericycle Expert Solutions

When an issue is reported that may require a product recall, the onus is on manufacturers and producers to investigate and respond accordingly. Companies that have never been through the experience before may go into it with assumptions, while those that have one under their belts often become complacent. Either way, there are several expectations that may not meet the reality.   Expectation: We’re unlikely to suffer a recall because of the safety protocols we have in place.

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Oct
05

5 Ways to Make Direct Recall Notifications Happen

By Stericycle Expert Solutions

Of all the factors that impact recall response rates, including age of the product, frequency of use, and price, direct notifications are the single greatest determiner. But that means consumer product manufacturers facing a recall need contact information, such as a home address, an email, or a phone number. Traditionally, that has meant that high product registration rates were necessary to facilitate these notifications.

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Aug
28

The Top 5 Mistakes Companies Make During Recalls

By Stericycle Expert Solutions

Depending on how it is managed, a recall can be a minor blip in an otherwise banner year or a devastating episode for a company’s reputation, market share, and bottom line. But despite seeing example after example of negative headlines caused by recall mismanagement, companies continue to repeat many of the same blunders when the inevitable day comes when they experience a recall. The top recall mistakes tend to fall under three categories: moving too slowly, knowing too little, and being “penny wise, pound foolish.

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