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Category: Consumer Products Industry

Jan
15

Charging ahead with energy savings could create recall headache

By Mark Buckingham, Recall Consultant

Almost everywhere we look in the home, power consumption is falling. Governments across Europe and the world are urging manufacturers to take steps to reduce the energy use of their appliances as we move towards a lower-carbon future. From high-powered devices such as vacuum cleaners and electric ovens to televisions and even white goods found in the kitchen, the rules affect everything we have in the home.

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Jan
11

The Electrical Goods Causing Serious Danger in Europe

By Kate Bell, Recall Consultant

Safety Gate (formerly the Rapid Alert System for dangerous non-food products – RAPEX) enables the quick exchange of information between 31 European countries and the European Commission about dangerous non-food products posing a risk to health and safety of consumers. Stericycle Expert Solutions has analysed the recall of electrical products during the first three weeks of December – looking at the most common reasons why.

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Dec
17

Gifts We Do Not Want This Christmas

By Kate Bell, Recall Consultant

Millions of us hit the shops for some last minute bargains over Christmas, making panic purchases in a bid to make our little loved ones smile. Of course, when we buy presents for our nearest and dearest, our automatic thought process is not “is this product safe” – we take that as a given right because of course it’s safe. Surely it would not be on the shelves otherwise? Sadly, that is not always the case.

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Nov
17

Avoid Counterfeit Products This Holiday Season

By Mark Buckingham, Recall Consultant

Black Friday, Cyber Monday, January sales… ‘tis the season to grab a bargain. But as shoppers clamber to secure the best deals of the year, careful consideration and research into what you’re actually adding to your basket can go out of the window in the rush to click the ‘buy now’ button before it’s too late.

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Mar
29

Pet Food Recalls Can Take a Bite Out of Companies

By Stericycle Expert Solutions

What type of recall is most likely to overwhelm internal contact centres with distraught, often inconsolable, callers? One involving a children’s product? Perhaps the elderly? While those recalls are far from exempt from high call volumes, pet food recalls present by far the most challenging consumer response. Pets typically eat the same food and treats each day, meaning consumers are highly familiar with the brands they purchase.

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