Thought Leadership

Many companies think that because they have a recall plan in place, they are ready for any recall that may occur, only to realise they are actually woefully unprepared when it actually happens. That typically points to one thing: the plan wasn’t nearly as robust as it needed to be. When it comes to recall […]

Recalls are difficult, complex events for any company to manage on their own. In many cases, recall partners are necessary to support one or more stages of the recall life cycle. So, how do you know when to reach out to an outside firm for recall assistance? Here are some factors to consider: 1. Recall size – […]

Recalls are always unexpected and often happen at lightning speed. Whether it is a positive contamination test in a food product, a faulty lithium-ion battery in a consumer product, or a mislabelled drug or medical device, companies must act swiftly. That’s why the best approach is to be recall ready at all times. But where […]

Despite the overall rise in recalls in recent years, a lot of misinformation about recall execution persists. Below are some of the top myths companies should dispel in order to be fully prepared for the eventuality of a recall. 1.  Small recalls are no big deal. Sure, a recall of just a few units can be managed […]

When a recall occurs, there are many steps companies must think about, including what the appropriate remedy should be. Depending on the industry and the type of product, there are generally four options to choose from: full reimbursement, a coupon or credit toward the purchase of a similar item, replacement, and repair. In some cases, […]