Thought Leadership

Cumin spice. Sunflower seeds. Pathogen contamination. Undeclared allergens. Recalls that originate with suppliers can involve many different causes and virtually any ingredient. This creates a “multiplier effect.” Like dominoes, a single supplier issue can bring down dozens of companies and hundreds of brands. Food companies should approach this problem in two ways: 1. Take steps […]

Recall fatigue is one of the biggest challenges companies face when it comes to recalls. It often leads to low response rates, which can mean regulatory fines, legal liability, and brand damage. We’ve already pointed out the top signs of recall fatigue. Now it’s time to look at the top ways to combat it. 1. Over […]

Farzad Henareh is VP of Commercial and Business Development at Stericycle Expert Solutions. Here, the recall management expert explains how the car industry is coping with non-automotive players entering from the digital arena. Cars are getting smarter thanks to the digital revolution and the world’s insatiable thirst for convenience and security in the daily driving […]

What type of recall is most likely to overwhelm internal contact centres with distraught, often inconsolable, callers? One involving a children’s product? Perhaps the elderly? While those recalls are far from exempt from high call volumes, pet food recalls present by far the most challenging consumer response. Pets typically eat the same food and treats […]

When it comes to product safety, company efforts are often divided into two categories: recall prevention and recall preparedness. But one shouldn’t be implemented without the other.  In fact, proactive prevention can strengthen recall preparedness – and vice versa. To truly protect the public and mitigate risk, companies should take a holistic approach to product […]