Protecting consumers and brands
Our business exists to help protect others, which is why we cover all aspects of product recall, customer retention and incident resolution.
What we do
Stericycle Expert Solutions are experts in integrity - it's core to everything we do:
Product recall - Manage and carry out recalls to protect customers, business and brand integrity
Customer retention - Unite data, insight and compliant marketing platforms to ensure customer base integrity
Incident resolution - Resolve complaints, manage crises and handle overflow for operational integrity
How we work
We work as a partner, not merely a supplier or consultant. Our team provides the most comprehensive range of reputation management services across the globe. This comprehensive suite of highly focused services provides global and local expertise before, during and after a recall threat.
Stericycle Expert Solutions have the right resources in the right locations to manage any recall challenges with speed and accuracy.
Where we operate
As part of Stericycle, Inc. - a global business-to-business services company - we provide highly specialised solutions to commercial businesses of all sizes, across the world.
Founded in 1989, Stericycle has consistently grown to become a leader across a range of complex and highly regulated market sectors. With over 27,500 employees operating from 650+ global locations, Stericycle is the partner of choice for many global brands.
The standards we keep
Our ISO and Investors in People certification prove our commitment to quality, compliance and continuous improvement. We are fully ISO 9001:2015 certified, with a robust integrated business management system in place to achieve implementation of ISO 27001:2013.
We pride ourselves on our culture and people development across the business. As Investors in People, we foster open communication leadership and use employee engagement surveys to check, review and improve year-on-year.
Quality & Compliance Director
Michelle brings a wealth of experience as Lead Auditor to Stericycle, from over 15 years in client-facing and Quality and Compliance roles across multiple sectors. As a certified ISO 9001 & 27001 Lead Auditor, Michelle manages our integrated management system to ensure we provide first class service delivery.
Group Account Director
With 12 years’ experience managing accounts and leading teams in Client Services, Hannah has a strong customer-first attitude ensuring we not only provide an excellent client experience but add value to their business.
A seasoned, results-driven contact centre expert who innovates to deliver win-win solutions for businesses, employees and most importantly the customer. With over 20 years experience in both the public/private sector, Mark anticipates trends and implements strategic and tactical measures to ensure improvement and continuity in high-quality customer service.