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QUALITY AUDIT

Identifying opportunities. Mitigating risk.

Uniquely tailored quality processes capture valuable and insightful data in real time across a huge range of geographical markets and store environments, providing covert insight into product quality or customer service. For any product or need, our database of over 10,000 expert field representatives helps analyse, retrieve and transport all manner of commodities across the globe, demonstrating a brand’s commitment with an urgent and sensitive response.

Stericycle ExpertSOLUTIONS provides a seamless, single point of contact while upholding both internal and regulatory policies, helping to better understand, shape and enhance the customer’s journey in a fluctuating market.

Product Quality Audit

Whether assessing product freshness and placement or ensuring compliance with food and safety standards, our proven quality processes ensure accurate and insightful data from the field. Stericycle’s tools, expertise and experience combine to help develop and maintain highly effective in-house product quality audits, specifically designed to suit exact needs.

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Compliance Mystery Shopping

By providing insight into any aspect of product quality, packaging, positioning or customer service, compliance-based mystery shop evaluations help ensure that quality standards are upheld in ways that protect and augment a brand.

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Consumer & Retailer Retrieval

Regardless of a project’s complexity, Stericycle is equipped to collect all manner of products for a variety of reasons, including but not limited to ingredient analysis, sensory evaluation, QA testing and recovery of products that are faulty, out of date, unsold or deemed by suppliers to be unsatisfactory.

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Complaints Handling

Truly effective complaint handling takes a special kind of person and regular training. Stericycle’s state-of-the-art multilingual, multichannel contact centre and global base of field representatives are specifically trained to handle sensitive complains and queries, ensuring that the brand delivers a convenient, personalised and compassionate response for every customer.

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