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Customer Experience

Providing a uniquely personal experience.

The rapidly evolving multimedia ecosystem presents many customer service challenges and opportunities. Stericycle ExpertSOLUTIONS helps foster growth and strengthen relationships with the next generation of customers.

Our fully integrated and highly customisable platform includes interactive voice response (IVR), real-time speech analytics and recognition, automatic call distributor (ACD), web chat, SMS, email response and social media. All of which guarantee a deeper understanding of customers. Clients benefit from exercising complete control over their brand image, and providing a uniquely personal experience for customers, which increases revenue and reduces costs.

Multichannel Contact Centre

Communication and product challenges are a part of everyday business. Our multichannel contact centre solutions offer a professional and insightful opportunity to grow and strengthen customer relationships, while also increasing revenue and reducing costs. Pioneers in the field of customer experience, Stericycle understands the importance of reputation and takes pride and care in differentiating brands and delivering competitive advantage.

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